Many companies face the challenge of managing fragmented processes, confusing tools and the considerable effort involved in coordination. The result: wasted time, rising costs and frustrated teams. The Service Collection provides a solution – centralised, scalable and easy to use.
The apps in the Service Collection
Jira Service Management
With Jira Service Management, teams can manage IT and customer enquiries quickly and in a structured way – ideal for internal processes and collaboration with colleagues.
Customer Service Management
The app combines intelligent AI features with human expertise to resolve enquiries more quickly and improve collaboration between support, development and business teams. This enables you to create a seamless customer experience – ideal for external use.
Assets
With Assets, you can keep track of all your IT and business resources – from devices and software to contracts. Simple, structured and always up to date.
Everything is seamlessly integrated with Jira and Jira Service Management.
Rovo
Rovo Agents help your staff complete tasks more quickly, make more informed decisions and make the best possible use of knowledge within the organisation – round the clock.
With the Service Collection, you can evolve your service from isolated, stand-alone solutions into a seamless, integrated experience across the entire customer journey. The result is clearly structured processes and a service that can be flexibly adapted to new requirements.
Central platform
All service enquiries in one place – no more siloed solutions.
Improving efficiency
Automated workflows save time and reduce manual work.
Scalable & flexible
Grows with your business and adapts to your processes.
Seamless integration
Seamless integration with Atlassian tools and your existing IT infrastructure.
Transparency for everyone
A clear overview for teams and management – anytime, anywhere.
With the Service Collection, you get a powerful suite of seamlessly integrated apps and intelligent agents – for more efficient collaboration in service delivery. It includes Jira Service Management, Customer Service Management, Assets and the Rovo agents for service processes.
Customers with an active Jira Service Management licence will be automatically migrated to the Service Collection – at no extra cost. We’d be happy to guide you towards the right service solution. Simply get in touch for a no-obligation consultation or a bespoke quote – we look forward to hearing from you.
Who is the Service Collection suitable for?
- IT Operations & Infrastructure
For more stable services and consistent workflows - IT Support & HR Technology
For faster enquiry handling with AI support - Customer Service Teams
For modern, AI-first customer support - Organisations with highly distributed teams
: for consistent processes and a better user experience
Benefits for your business
What we offer as a partner
We provide support as you get started with the Service Collection – from implementation through to optimisation:
- Analysis of existing service structures
- Licence consultancy, cost modelling and roadmap planning
- Design and development of a unified service portal
- Migration of existing Jira Service Management instances
- Deployment of Rovo agents and automation scenarios
- Training for IT, HR and support teams
Ready for modern, AI-powered service management?
Here’s what the Service Collection has to offer
The centralised solution for efficient service management
- Create and manage
tickets with ease – whether for IT, HR or customer enquiries – all in one place. - Automated workflows
: Speed up service processes and reduce manual work. - Monitor
custom SLAs Flexibly adapt and comply with service level agreements. - Prioritisation & allocation
: Organise enquiries efficiently and assign them to the right teams. - Integrated
knowledge base Share knowledge and enable self-service for staff. - Cross-team collaboration
: IT, HR and other departments work together seamlessly. - Reports & Dashboards
Keep an eye on key performance indicators and make data-driven decisions. - Change & Incident Management
: Manage IT changes and incidents securely.
The new generation of customer support – AI-powered and efficient
- Resolve
customer enquiries more quickly. Automatic routing to the right support staff member. - Self-service with an AI chatbot
: customers get answers straight away – round the clock. - Seamless collaboration
: Support, Development and IT work hand in hand. - Reducing
support costs by automating repetitive tasks. - Optimised customer experience
: humans and AI complement each other to ensure maximum service quality. - Full transparency and context
: all relevant information for quick decision-making.
Your tool for transparent asset management
- Record and manage
IT assets: centrally document laptops, servers, software and more. - Visualise
relationships between assets. For example: a laptop belongs to employee X. - Track
lifecycles Keep track of devices and contracts throughout their entire lifecycle. - Automatic linking to tickets
– link assets directly to service requests. - Keep
your inventory and stock up to date No more out-of-date lists – everything in real time. - Generate
reports and analyses – analyse the usage and status of your assets at any time. - Link
change and incident management: Link changes and incidents to the affected assets.
Smart AI assistants for maximum efficiency
- Prioritising and processing
enquiries: Efficient support for day-to-day service and support processes. - Resolving
incidents: AI-powered assistance with troubleshooting. - Generating and providing
knowledge: Automatic creation and distribution of relevant information. - Automated suggestions for solutions
: AI analyses enquiries and suggests appropriate steps. - Intelligent search
: Find relevant information and assets in seconds. - Teamwork Graph
: Connects people, processes and knowledge for greater transparency. - Reducing duplication
of effort: AI identifies redundant tasks and avoids unnecessary steps.
Service Collection – Features and Prices
Do you have any questions or would you like some advice from us?
We’re happy to answer any questions you may have. Simply use our contact form.
Your contact person
Andreas AdlerTeam Leader License Sales
- Kleiststraße 10a, 01129 Dresden
- Tel: +49 351 850 33 256
- anfrage@communardo.de