Smart extensions for comprehensive solutions
Are you looking for innovative solutions to tailor your Atlassian environment perfectly to your requirements? No problem – with us, you have the right partner by your side!
We work closely with a strong network of strategic alliances within the Atlassian ecosystem. Together with our partners, we develop end-to-end solutions that go far beyond individual products – tailored to your needs, scalable and perfectly suited to your use cases.
Our consultants undergo continuous training on the latest apps and technologies, ensuring we can support you with up-to-date expertise and best practices. Our partner network is constantly growing: we already maintain close and successful partnerships with leading Atlassian solution and app providers.
Our key strategic partnerships:
As well as helping you acquire licences, we will of course also support you with consultancy, implementation and integration – and, if you wish, we can put you in direct contact with our Alliance partners.
Get in touch – together, we’ll shape your Atlassian landscape of tomorrow.
Best practices for Atlassian Cloud licences
We’d be happyto assist you with a free licence consultation on new licences, renewals, upgrades, downgrades and Marketplace apps. Get professional advice – at no extra cost!
Take advantage of the many other benefits Communardo has to offer:
Convenient payment by invoice
Pay without a credit card, avoid international fees and benefit from a payment term of around 14 days
Term harmonisation & consolidation
We can help you standardise contract terms and efficiently consolidate your Atlassian products
Support with cancellations
If required, we can help you with refunds quickly and easily within 30 days of purchase
Fast quotation and ordering process
Benefit from a smooth and efficient handling of your enquiry – from quotation to order
Immediate assistance with support enquiries
If you have any urgent queries or technical issues, you’ll receive immediate assistance from our team of experts
Automatic licence expiry reminders
You will be reminded well in advance – at least 30 days before the expiry date – and will receive a suitable renewal offer straight away
How to obtain your Atlassian licences
Find out more
Here you can find out everything you need to know about Atlassian licensing, whether you’re making your first purchase, renewing your licence, upgrading or downgrading.Get in touch
Please get in touch with us via the contact form, by telephone or by email. We’d also be happy to arrange a no-obligation consultation.
Personalised quote
We can advise you on all aspects of licensing and provide you with a bespoke quote. You can benefit from our status as an Atlassian Solution Partner.
Payment processing
Pay conveniently by invoice in German currency within 14 days. All standard payment methods are accepted.
Set-up, support and updates
We’ll help you set everything up, are on hand to answer any questions you may have, and can carry out updates to your Atlassian environments on request.
Atlassian Cloud
Atlassian offers some of its products as cloud-based solutions. This means that Atlassian manages the systems, including all data, on its own servers. The cloud solution is a good option if you want to get the system up and running as quickly as possible, as there is no need to provision and set up your own infrastructure.
Please feel free to contact us for more information about Atlassian Cloud.
FAQ
Yes, additional licences would be required if these are production instances. Each licence permits the deployment of only a single production instance of the software in a production environment. If you wish to set up test environments or non-production environments, you do not require any further licences for these.
When you purchase a new Data Centre licence or renew/upgrade an existing Data Centre licence, a new licence key is stored in your My Atlassian account for the billing and technical contacts. Follow the steps below to apply your new key in the server environment once a billing or technical contact has copied the licence key from your My Atlassian account.
Jira
- Log in to Jira as a system administrator.
- Click Settings (cog icon) > Applications.
- Click on Versions and Licences.
- Find the licence you wish to update, then click the pencil icon to edit the licence. Now replace the existing licence key with the new licence key.
- Click on ‘Update licence’.
Confluence
- Log in to Confluence as a system administrator.
- Click on Settings (cog icon) > General Configuration.
- Click on Licence Details.
- Paste the new licence key and then click ‘Save’.
By definition, a user is an account with the authorisation to log in to the application. Named users with this access right are counted towards the permitted number of users even if they are not currently logged in. It is not permitted for several people to share a single product login. Our licensing model is not based on the number of concurrent users.
- Cloud customers can find further information in Section 2.5 of the Atlassian Cloud Terms of Service.
- For Data Centre customers, the licence rights set out in Section 3.1 of the Atlassian Software Licence Agreement are determined by the respective scope of use, which in turn depends on the number of unique authorised users purchased.
Atlassian Cloud
For Atlassian Cloud, up to 5,000 user licences (Confluence, Jira Core, Jira Software) are available. For Jira Service Desk Cloud, you can purchase licences for up to 5,000 agents. There is no limit whatsoever on the number of Jira Service Desk ‘customers’.
Do you have any questions or would you like some advice from us?
We’re happy to answer any questions you may have. Simply use our contact form.
Your contact person
Andreas AdlerTeam Leader License Sales
- Kleiststraße 10a, 01129 Dresden
- Tel: +49 351 850 33 256
- anfrage@communardo.de