Jira Service Management Licences – Advice and Purchase

Take advantage of our status as an Atlassian Solution Partner and purchase your licences from Communardo!

Get some advice

The right Jira Service Management licence – we’ll advise you personally

Are you unsure which Jira Service Management licence is best suited to your business? We’ll help you make the right decision. As an Atlassian Partner, Communardo not only supports you in selecting your licences, but also in purchasing them – simply, quickly and on the best terms.

Benefit from our experience and let us advise you on an individual basis. Together, we’ll find the ideal solution for your requirements.

Current licence fees

The benefits of a Communardo licence

Do you have any questions?
Take advantage of the special rates for Atlassian licences

We’d be happyto assist you with a free licence consultation on new licences, renewals, upgrades, downgrades and Marketplace apps. Get professional advice – at no extra cost!

Take advantage of the many other benefits Communardo has to offer:

Convenient payment by invoice

Pay without a credit card, avoid international fees and benefit from a payment term of around 14 days

Maturity harmonisation & consolidation

We can help you standardise contract terms and efficiently consolidate your Atlassian products

Support with cancellations

If required, we’ll help you with refunds quickly and easily within 30 days of purchase

Fast quotation and ordering process

Benefit from a smooth and efficient handling of your enquiry – from quotation to order

Immediate assistance with support enquiries

If you have any urgent queries or technical issues, you’ll receive immediate assistance from our team of experts

Automatic licence expiry reminders

You will be reminded well in advance – at least 30 days before the expiry date – and will receive a suitable renewal offer straight away

Cloud

First-time purchase

There are four different subscription plans available for Jira Service Management Cloud: Free, Standard, Premium and Enterprise. Cloud licences can be purchased on a monthly or annual subscription basis. Monthly billing is available for the Free, Standard, Premium and Enterprise plans. Annual billing, on the other hand, is only available for the Standard, Premium and Enterprise plans.

Billing information

  • The monthly pricing model is progressive, meaning that Atlassian offers discounts when you add more agents
  • The annual pricing model has predefined agent tiers. With the Standard and Premium plans, you save money with annual billing; however, users cannot be added or removed flexibly.

Renewal

The minimum service term for a Jira Service Management Cloud subscription is one month. You can either renew on a monthly basis or purchase the licence on an annual basis. 

If you have any further questions about renewing your Jira Service Management Cloud subscription, please feel free to contact us!

Upgrade

Monthly billing

As a site administrator, with monthly billing you can adjust the number of agents each month via the ‘Manage Subscriptions’ page on your Cloud site. You can also change your plan at any time via the ‘Manage Subscriptions’ page, for example, to upgrade from the Standard subscription to Premium.

Annual billing

With an annual plan, fixed agent tiers apply. If you’d like to change your agent tiers, please feel free to contact us!

End of Life for Atlassian Data Centre

Atlassian is phasing out its Data Centre products

Atlassian is discontinuing support for Data Centre products. Start preparing for your cloud transformation now! We’ll guide you strategically and securely on your journey to the Atlassian Cloud – with our experience, best practices and a clear roadmap.

Find out more now and secure the benefits of the cloud!

More information on the end of life for Atlassian Data Centre

How to obtain your Jira licence

  1. Set licence size

    Together, we’ll work out which Jira Service Management licence you need. One of our consultants will be happy to help you with this.

  2. Receive a quote

    We will send you a no-obligation quote for the Jira Service Management licence, which you can review at your leisure.

  3. Order Confirmation

    As soon as we have received your order confirmation, we will purchase your Jira Service Management licence straight away.

  4. Payment

    Pay conveniently by invoice in euros, with a payment term of 14 days net.

Book a consultation here

Requirements for an academic licence

Academic licence for Jira Atlassian

Atlassian also offers academic licences for Jira Service Management. To benefit from the lower prices for the academic Jira Service Management licence, you must meet certain requirements. We would be happy to check for you whether you are eligible for an academic licence.

Eligible organisations:

  • Educational institutions
  • Public sector organisations & government departments
  • Public libraries
  • Home-schooling programmes
  • Research institutions
  • Teaching hospitals
  • State-approved training and learning centres
We’d be happy to advise you

FAQ

The minimum service term is one month. You can either renew on a monthly basis or set the term in advance for two years.

Further information can be found in Atlassian’s Cloud Terms ofService

Yes. For a limited time, existing Data Centre customers who migrate to a cloud subscription with at least 1,001 users are eligible for a multi-year loyalty discount. This offer applies to the Standard and Premium cloud subscriptions for Jira, Jira Service Desk, Jira Core and Confluence.

Please note: To be eligible for this offer, you must have purchased your Data Centre licence or subscription before 3 October 2019, and your Data Centre licence must be migrated using a free trial for cloud migration.

Please note Atlassian’s announcement regarding the discontinuation of Data Centre products.You can find more information in our blog post.

Do you have any questions or would you like some advice from us?

We’re happy to answer any questions you may have. Simply use our contact form.

Andreas Adler, Team Leader License Sales bei Communardo Software GmbH

Your contact person

Andreas Adler
Team Leader License Sales