Discover Enterprise Service Management with Atlassian

Transform your HR, procurement or marketing processes with our ESM solutions. ESM helps organisations deliver their services via a single, unified portal.

The marketing team receives an email regarding a request for leaflets, the HR team receives a Teams message about a leave request, and staff go to the procurement officer in person to order new business cards. Does this sound familiar?

Internal enquiries coming in via numerous channels can place a heavy burden on employees’ day-to-day work. Enterprise Service Management (ESM) helps organisations to define their services and deliver them consistently via a single, unified portal that is accessible round the clock.

Service Management Consulting for ESM

Templates

Choose from over 200 templates for forms and more, and save time for the things that really matter

Workflows

Use automated workflows to link relevant tickets or assign them automatically

Reporting

Organisation-wide analyses ensure greater transparency and better decision-making

Integrated chats

Slack or MS Teams messages are automatically converted into tickets

Knowledge management

Thanks to the Knowledge Base, staff can find the answers to their questions themselves

Permissions

Delegate permissions. Increase autonomy whilst retaining control and oversight

Do you have any questions?

Improve collaboration with ESM solutions that meet the business needs of every department. We optimise standardised workflows and services for you.

Martin Böhme, Communardo GmbH

Atlassian is a leader in "The Forrester Wave™: Enterprise Service Management, Q4 2023"

Atlassian is proud to be recognised as a leader in *The Forrester Wave™: Enterprise Service Management, Q4 2023*.

With the highest possible score in the ‘Strategy’ category, it’s no wonder that nearly 50,000 customers rely on Jira Service Management to connect high-velocity teams across development, IT and the entire organisation.