Modern ITSM with Jira Service Management

Unlock the full potential with the Jira Service Management Service Desk

Jira Service Management from Atlassian is the right tool for organisations that want to boost their productivity, collaborate in a modern way and remain competitive.

Take advantage of ITIL®-certified workflows, automations and a modern self-service portal. In short – with the Jira Service Management Service Desk, your IT team can realise its full potential.

Three good reasons to choose Jira Service Management

Rapid value creation

Thanks to Jira Service Management, you can benefit from our tried-and-tested default configuration just one week after the project starts.
We – or you – can make adjustments to workflows, services or automations in no time at all and without any programming.

High productivity

Boost the productivity of your service organisation by:
collecting all the necessary enquiry information from users (shift-left approach), aggregating it via integrations, and automating simple, repetitive tasks.

Effective collaboration

Make work visible – with the help of an open, collaborative platform.
Gain access to comprehensive, context-rich information to improve teamwork and speed up decision-making.

A look at the solution

The AI-powered virtual agent (available on the portal, in Slack and Microsoft Teams) responds to customers via chat based on the information in the Confluence knowledge base.

Put your trust in the ITSM leader

Atlassian, the developer of Jira Service Management, has been named a “Leader” in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms.
More than 45,000 customers now rely on Atlassian to benefit from modern, high-velocity ITSM.

Download the Gartner report

Communardo is an official Atlassian Specialised Partner in Cloud and ITSM

Communardo is a Cloud Specialised Partner for Atlassian products. As an Atlassian Platinum Solution Partner, this recognition from Atlassian attests to Communardo GmbH’s in-depth knowledge, extensive experience and the successful implementation of numerous cloud projects and cloud migrations.

Furthermore, with the ITSM specialisation awarded in 2023, Atlassian confirms that Communardo possesses extensive capabilities in advising on and implementing ITSM solutions using Atlassian products.

Click here for the press release