Jira Service Management from Atlassian is the ideal tool for organisations looking to boost productivity, collaborate in a modern way and stay competitive.
Take advantage of ITIL®-certified workflows, automations and a modern self-service portal. In short – with the Service Desk from Jira Service Management, your IT team can realise its full potential.
Three good reasons for Jira Service Management
Rapid value creation
Thanks to Jira Service Management, you can benefit from our tried-and-tested basic configuration just one week after the start of the project.
We or you can make adjustments to workflows, services or automations in no time at all and without programming.
High productivity
Increase the productivity of your service organisation by:
retrieving all the required request information from users (shift-left approach), aggregating it through integrations and automating simple, repetitive tasks.
Efficient collaboration
Make work visible - with the help of an open, collaborative platform.
Get comprehensive, contextualised information for better teamwork and faster decisions.
The future of ITSM is agile
Start preparing your team for the future today. In this white paper, you’ll learn how to build high-performing service teams usingITIL® 4 and agile methods.
You’ll also find plenty of practical tips for greater agility and better collaboration within yourITSM team.
Access to established standards
With our basic configuration and best practices, you will reach your goal faster and reap the rewards of your investment early on.
Training and integrated learning paths
The Communardo Academy training courses teach your employees how to use the new tool correctly.
Fixed price guarantee
There are no nasty surprises with us. Thanks to our fixed price for the basic package, you have full control when it comes to planning costs.
Certified ITSM experts
We offer you the highest professional and technical consulting quality. All our service management consultants are AXELOS ITIL®¹ and Atlassian JSM certified.
Integrations and migrations
Would you like to take tickets and assets from your current ITSM solution with you or connect data from other sources? We know the existing interfaces and have both the experience and the team strength to implement customised integrations.
Project and support from a single source
On request, we can transfer the operation of your system to the Communardo Service Centre at the end of the project.
Managing IT services is complex. That's why we make it as easy as possible for our customers to introduce Jira Service Management, a modern solution that simplifies and accelerates their service processes. Solutions are found more quickly as a team and lead to better results for their customers.
Our project approach
Requirements workshop
Our recommendation: Before the actual implementation project, we analyse your requirements together and estimate the effort required for your individual requirements (e.g. migrations or integrations). We also identify requirements and options for measures to accompany the change.
Project start phase
In the kick-off workshop, we jointly define the vision and project strategy, identify key stakeholders and potential risks and plan the project.
We then train your project team in the use of Jira Service Management (JSM).Deployment phase
In this project phase, we install the Communardo ITSM basic configuration with all the bells and whistles. This is followed by personalised advice and the implementation of your individual requirements.
Pilot phase
Your finished Jira Service Management is now going into pilot operation with selected agents. Communardo will provide close support so that the feedback from your users can be implemented directly.
Efficient and target-orientated.Roll-out phase
All service agents are trained in the use of the new tool and working methods. The final touches are made and the documentation is finalised. The new service portal then goes live, supported by prepared communication measures.
Operating phase
The roll-out marks the start of the hypercare phase lasting several weeks with intensive support from Communardo.
Onboarding of the Communardo Service Centre for the operation of your ITSM tool is optional.
The implementation project is completed after a joint retro session.
IT Service Management webinar series Utilise your full IT service management potential
We’d like to share our knowledge with you.
In our free webinars, our experts will give you insights into the features and applications of IT service management with Jira!
A look at the solution
Rely on the ITSM leader
Atlassian, the developer of Jira Service Management, has been named a "Leader" in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms.
More than 45,000 customers now rely on Atlassian to benefit from modern, high-velocity ITSM.
Communardo is an official Atlassian Specialised Partner in Cloud and ITSM
Communardo is a Cloud Specialised Partner for Atlassian products. As an Atlassian Platinum Solution Partner, Atlassian thereby recognises Communardo GmbH’s in-depth knowledge, extensive experience and successful delivery of numerous cloud projects and cloud migrations.
With the ITSM specialisation achieved in 2023, Atlassian further confirms that Communardo possesses extensive capabilities in the consultancy and implementation of ITSM solutions using Atlassian products.
Trust the satisfaction of our service management customers
¹ ITIL® – ITIL® is a (registered) trademark of Axelos Limited. All rights reserved.
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Book a personal consultation!
Our experts would be happy to take an initial look at your individual situation with you.
Your contact person
Ihr Atlassian Sales TeamWir helfen Ihnen gerne
- Kleiststraße 10a, 01129 Dresden
- Tel: 0800 8 776 776
- sales@communardo.de