Datadog & Atlassian – From alert to incident in seconds

Full-stack monitoring that integrates seamlessly with your Atlassian incident management system

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What is Datadog?

Datadog is a cloud-based platform that helps you monitor your infrastructure, applications, logs and user experience. With over 750 integrations, Datadog provides a real-time view of how your entire stack is performing – from cloud infrastructure and microservices right through to front-end performance.

An overview of core modules

Infrastructure Monitoring

Hosts, containers, serverless – monitored in real time

APM (Application Performance)

Distributed tracing, service maps, latency analysis

Log Management

Centralised log aggregation, parsing and correlation

RUM (Real User Monitoring)

Measuring front-end performance from the user’s perspective

Synthetics

Proactive API and browser tests for uptime monitoring

Security Monitoring

Real-time threat detection and compliance

CI Visibility

Analysing pipeline performance and test results

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Smarter Together – Datadog and Atlassian working together

Datadog provides the data. Atlassian provides the workflow.
Together, they create a closed-loop process from detection to resolution:

1.
Alerts → Jira tickets

Datadog alerts automatically create Jira tickets or JSM incidents with full context (metrics, graphs, affected services).

2.
Bidirectional status synchronisation

Incident statuses in JSM and Datadog are kept in sync – no manual updating required.

3.
Deployment Tracking

Deployments from Jira/Bitbucket are flagged as events in Datadog dashboards – enabling immediate correlation of performance changes.

4.
Confluence embedding

Embed Datadog dashboards and graphs into Confluence pages for stakeholder reporting and post-mortems.

5.
On-call integration

Datadog alerts trigger JSM on-call schedules and escalation rules.

6.
CI Visibility → Jira

Pipeline failures and test flakiness from Datadog CI Visibility are converted into Jira tickets for engineering teams.

The closed-loop cycle: Detect → Alert → Respond → Resolve → Learn

Phase
Detect
Without Datadog + Atlassian
Issues are identified through customer complaints
With Datadog + Atlassian
Datadog proactively detects anomalies through ML-based monitoring

 
Phase
Alert
Without Datadog + Atlassian
Email notifications get lost
With Datadog + Atlassian
Alerts automatically create prioritised JSM incidents

 
Phase
Respond
Without Datadog + Atlassian
Manual assignment: who is responsible?
With Datadog + Atlassian
On-call rotation and automatic escalation via JSM

 
Phase
Resolve
Without Datadog + Atlassian
Long Mean Time to Resolution (MTTR)
With Datadog + Atlassian
Full context (metrics, logs, traces) directly in the incident ticket

 
Phase
Learn
Without Datadog + Atlassian
Post-mortems are missing or incomplete
With Datadog + Atlassian
Datadog data + JSM timeline → structured post-mortem in Confluence

 
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Deployment scenarios

Scenario 1:
Proactive Incident Management
Datadog detects at an early stage when the error rate in a microservice is rising. This automatically triggers a JSM incident. The on-call team is notified and can immediately access the relevant dashboards within the ticket. This enables the team to respond more quickly – and reduces the MTTR by 40–60 per cent.

Scenario 2:
Deployment correlation
. After every deployment from Bitbucket or Jira, Datadog places a marker on the dashboard. If latency increases following a release, the team can see the connection immediately. There’s no need to wonder, ‘Was it down to the last deployment?’

Scenario 3:
SLA Monitoring & Reporting
Datadog provides the key metrics for your SLAs, such as availability, response times and error rates. This data is fed into Jira Service Management. In Confluence, stakeholders can see the current status of the SLAs at any time – presented clearly and in real time.

Scenario 4:
CI/CD observability
Datadog CI Visibility shows how stable and fast your pipelines are running. This makes it easier to spot unreliable tests and slow builds. Where necessary, Datadog automatically creates Jira tickets for the Platform team so that issues can be tracked properly.

Why Communardo?

Communardo brings together the Atlassian and Datadog perspectives: as an Atlassian Platinum Solution Partner, we have extensive experience with Jira Service Management and incident management processes from numerous projects, whilst also providing support with the proper configuration of Datadog, dashboard design and robust alerting strategies. This results in end-to-end integrations where Datadog alerts are seamlessly integrated into JSM workflows, escalation rules and Confluence reporting. This also includes practical advice on licensing.

From selecting the right combination of modules to planning hosting for your infrastructure. And once the solution is up and running, we can, if required, support day-to-day operations, optimise monitoring and fine-tune alerts so that they genuinely help in your day-to-day work.

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Who is Datadog + Atlassian for?

When stability is business-critical

Datadog and Atlassian combine monitoring, alerting and incident management into a seamless process: from the initial alert through the JSM incident to the post-mortem in Confluence. Teams keep metrics, logs, traces and responsibilities within the same workflow – without having to switch between tools.

This means incidents are prioritised more quickly, automatically escalated to the right people and handled with the necessary technical context.

When delivery speed and system health need to align

Deployments from Jira or Bitbucket are visible in Datadog and can be directly correlated with latency, error rates or changes in availability. CI Visibility also shows how stable pipelines are running, where tests are failing and which builds are causing bottlenecks.

If any anomalies are detected, Jira tickets or JSM incidents are automatically created – complete with context – so that improvements can be planned and implemented in a traceable manner.

If technical signals are to be reported in a way that is easy to understand

Dashboards make it possible to measure system health, MTTR trends, uptime and engineering efficiency. In Confluence, SLA views and Datadog charts can be presented in such a way that even stakeholders without in-depth technical knowledge can understand the current status.

This creates a shared view of risks, priorities and progress – from operational monitoring right through to business decision-making.

Licensing & Procurement

Datadog offers licensing based on modules and volume. The right combination depends on your infrastructure and requirements:

Module
Infrastructure Monitoring
Licence model
Per host per month
Typical entry point
From 10 hosts

 
Module
APM
Licence model
Per host / month
Typical entry-level package
From 10 hosts

 
Module
Log Management
Licence model
Per GB ingested per month
Typical entry-level plan
From 10 GB/day

 
Module
RUM
Licence model
Per 1,000 sessions per month
Typical entry point
From 10,000 sessions

 
Module
Synthetics
Licence model
Per 10,000 API tests per month
Typical entry point
From 10,000 tests

 
Module
CI Visibility
Licence model
Per committer per month
Typical entry point
From 5 committers

Communardo’s licensing benefits:

  • Advice on the optimal combination of modules – no over-provisioning
  • A consolidated offering alongside Atlassian licences
  • Renewal management and proactive contract optimisation
Request Datadog licensing advice

Frequently Asked Questions about Datadog & Atlassian

Both tools have their merits. Grafana is ideal for open-source-based dashboarding using your own data sources. Datadog offers a comprehensive monitoring platform with APM, log management, synthetics and over 750 integrations out of the box. Many organisations use both – Grafana for custom dashboards, Datadog for full-stack observability. We can advise you on the best combination.

The native integration can be set up in a matter of minutes – Datadog offers an official Jira integration with OAuth-based authentication. For more complex workflows (e.g. automatic escalation, custom fields, deployment tracking), we typically allow 2–5 days.

Yes. The Datadog Agent runs on Linux, Windows and macOS and monitors both cloud-based and on-premises infrastructure. Hybrid set-ups are a common scenario.

Datadog offers modular licensing based on hosts, volume and features. The cost depends heavily on the size of your infrastructure. We will provide you with a bespoke quote based on your actual requirements.

Atlassian Compass is a developer portal for service catalogues and ownership. Datadog provides the monitoring data, which Compass can use as health signals. The tools complement each other – Compass for ‘Who owns the service?’, Datadog for ‘How is the service performing?’.

Do you have any questions or would you like some advice from us?

Arrange a personal, no-obligation consultation with our Atlassian Sales Experts.

Marlen Kaiser, Team Leader Customer Acquisition bei Communardo Software GmbH

Your contact person

Marlen Kaiser
Team Lead Customer Acquisition

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