Strategic Platform Management & Atlassian Customer Success
Communardo supports your Atlassian environment with the right support package, ranging from reliable support to strategic platform consultancy.
A platform needs more than just day-to-day operations. It needs a clear Atlassian strategy.
Atlassian tools are business-critical in many organisations. Jira, Confluence and Atlassian Guard form the foundation for project work, knowledge management and IT services. However, as usage grows, new challenges arise: licences become difficult to manage, governance structures are lacking, and new features and AI capabilities remain unexploited. In-house teams are reaching their capacity limits. A well-thought-out support strategy lays the groundwork for realising the platform’s full potential. Our Platform Success Model is the answer to the modern customer success approach within the Atlassian ecosystem: we not only provide technical support, but also ensure that your platform aligns strategically with your business objectives.
What is Platform Success?
Platform Success is Communardo’s strategic support service for your Atlassian environments. It goes beyond traditional support and includes health checks, licence optimisation, personalised advice and strategic platform development. The services are divided into three package tiers and can be tailored to your organisation’s specific level of maturity.
Customers who place their trust in us
Here at Communardo, we provide comprehensive support for your Atlassian platforms. Our services are structured in a modular way and are provided according to the package tier. All packages include support, licence optimisation and ongoing platform optimisation. The higher tiers also include personalised consultancy, governance, security and strategic planning.
Support and troubleshooting on a fair-use basis
Regular health checks with specific recommendations for action
Licence optimisation and management of inactive users
Atlassian Guard Configuration and Security Reviews
Consultancy on Atlassian Intelligence, Rovo and new platform features
Governance, authorisation models and adoption
When Platform Success offers the greatest added value
Platform Success is ideal for organisations that wish to professionally manage and further develop their Atlassian environment beyond mere day-to-day operations. Typical scenarios include:
No designated point of contact: The Atlassian environment is up and running, but when problems or questions arise, there is no reliable partner with platform expertise.
Opaque licence costs: Licences are managed, but actual usage and potential savings are unknown.
Unclear security configuration: Atlassian Guard is active, but the configuration has never been systematically reviewed or optimised.
New features without guidance: AI features such as Atlassian Intelligence or Rovo are available, but there is no assessment or implementation plan.
Growing governance requirements: As the number of users and projects increases, the platform needs clear structures, authorisation schemes and standards.
Need for strategic advice: The platform is set to evolve from a team tool into a company-wide business platform.
Three packages, tailored to your level of maturity
The Platform Success packages build on one another. Each stage expands on the scope of services offered by the previous one. This allows you to start with a solid operational foundation and, if required, expand to more comprehensive support and strategic advice.
Choose the right package for your needs
*The specific scope of services and terms and conditions will be tailored to your requirements during the initial consultation.
Why Communardo? A partner who knows your platform
Platform Success works when the support partner understands the platform, the organisation and the objectives. Communardo brings many years’ experience in Atlassian consultancy and platform operations. As an Atlassian Platinum Solution Partner, we know the platform inside out and can assess new developments at an early stage. Support is provided by experienced consultants who are familiar with your environment and will support you over the long term.
Over 25 years’ experience in the Atlassian ecosystem
Experience in supporting complex Atlassian environments with over 150,000 users
Certified specialists in Atlassian Guard and Enterprise Security
Offices across the EMEA region with personalised on-site consultancy
FAQ
Platform Success is a strategic support service provided by Communardo for Atlassian environments. It includes support, health checks, licence optimisation and, depending on the package, bespoke consultancy, governance implementation and strategic platform development. The three package tiers – Essential, Advanced and Strategic – cater for different levels of maturity and requirements.
For all organisations that use Atlassian products in a production environment and wish to have their platform professionally managed, optimised or further developed. The package tiers are structured so that both organisations with basic support needs and those with strategic platform development requirements can find the right model.
Traditional support responds to problems. Platform Success goes a step further: regular health checks, proactive licence optimisation, strategic advice and, in the higher package tiers, governance, AI assessment and adoption support.
The Advanced and Strategic packages include configuration consultancy for Atlassian Guard. The Atlassian Guard licence is a standalone product from Atlassian and is not covered under the Platform Success package. We would be happy to provide you with a bespoke quote.
Support enquiries can be submitted by email, telephone or via the ticket system. There is no limit on the number of support cases, subject to fair use. The experienced Communardo support team aims to respond within one working day.
Yes. The Strategic package includes an assessment and advice on the optimal use of AI features such as Atlassian Intelligence, Teamwork Graph and Rovo as a standard component. The development of bespoke AI solutions is not included within the scope of services.
Platform Success combines operational excellence with strategic foresight. Whilst traditional consultancy often focuses on specific issues, Platform Success ensures your long-term customer success through continuous optimisation and licence governance.
Let’s talk about your platform
If you’d like to have your Atlassian environment professionally managed and further developed, we’ll work with you to define the right approach. During an initial consultation, we’ll analyse your current situation, requirements and the appropriate scope of services.
Your contact person
Marlen KaiserWe're happy to help you
- Kleiststraße 10a, 01129 Dresden, Germany
- Tel: 0800 8 776 776
- sales@communardo.de