Announcement Halp is part of Jira Service Management
Halp is no longer available for purchase as a standalone product. Instead, it has been fully integrated into Jira Service Management Cloud.
Further information can be found on the Jira Service Management page.
Set up and manage a helpdesk using Microsoft Teams or Slack
Support your team wherever they work with a chat-based helpdesk from Jira Service Management. With Halp, you can manage enquiries directly from Microsoft Teams or Slack and convert them into support tickets. This helps you avoid transcription errors and eliminates the need for additional manual steps. Boost your team’s productivity and speed up problem resolution.
Manage enquiries and resolve issues more quickly with two-way synchronisation between Slack and Microsoft Teams and Jira Service Management.
Automation in everyday life
with high-performance workflows
Independent administration
from enquiries in any teams
Shorter response times
and greater customer satisfaction
Actionable reports
on team performance
Notifications about ticket updates
directly via chat
Customising fields, statuses and forms
We are your trusted Atlassian Platinum Partner
As an Atlassian Platinum Solution and Enterprise Partner, you’ll benefit from our extensive experience and best practices gained from numerous client projects. Put your trust in Communardo to set your projects on the path to success. We provide all services from a single source.
As an Atlassian Partner, we’re here to support you. If you have any questions or need assistance, please feel free to contact us.
Seamless synchronisation with Slack and Microsoft Teams
Handle IT requests from colleagues right where you receive them. In the age of hybrid remote working, Slack and Microsoft Teams have proven their worth in maintaining communication within teams and keeping tasks moving forward. With Halp, your support team can manage tickets interactively via chat.
We follow a structured process when advising on and implementing Atlassian Halp and other solutions. Thanks to our experience and tried-and-tested approaches, you can get off to a flying start within just a few weeks:
These are the next steps
Free consultation
During the appointment, we’ll discuss your current situation and what you’d like to achieve. It’s free and there’s no obligation!
Offer
Following your consultation, we will send you a no-obligation quote and information on the next steps.
Implementation
Together, we will agree on the specific workflow for the project. We will take care of coordinating and scheduling the necessary steps on your behalf.
Go-Live
Following an extensive testing phase, we will prepare everything for the go-live. This also includes training your users and administrators.
Ongoing support
We would also be happy to provide you with ongoing support in optimising your business strategy and are available to answer any questions you may have.
The team always manages to turn our requirements into creative and effective solutions. With their support, we have been able to optimise our internal processes and are now working even more efficiently.
FAQ
All of Halp’s interactive ticketing features have been integrated into the chat function across all Jira Service Management plans.
No. Halp is a cloud-based product and is only available in conjunction with Jira Service Management.
Halp has been renamed Jira Service Management Chat and includes all of Halp’s features.
All current Halp customers must switch to Jira Service Management Cloud and migrate their data by 4 June 2024 at the latest.
Other services
Ready to take the next step?
Arrange a personal, no-obligation consultation with our Atlassian sales experts.
Your contact person
Ihr Atlassian Sales TeamWir helfen Ihnen gerne
- Kleiststraße 10a, 01129 Dresden
- Tel: 0800 8 776 776
- sales@communardo.de