Statuspage: First-class incident communication

Use Statuspage to respond quickly and efficiently to incidents at any time, and keep your users informed from the analysis phase right through to resolution.

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Building trust with every incident

Put an end to duplicate support tickets and confusing email lists. With Statuspage as a communication component in your incident management process, you can easily keep your users informed of an incident’s status – in real time. Statuspage integrates seamlessly with your preferred monitoring, notification, chat and helpdesk tools. This allows you to prevent a flood of support enquiries by communicating proactively with your customers.

✔ Greater customer trust

Thanks to Statuspage, 67% of teams have seen an increase in user trust.

✔ Faster communication

The speed of your incident communication doubles compared with the previous method.

✔ Fewer queries

With Statuspage, you’ll see an average of 24% fewer incident-related support tickets during outages. 

✔ Time savings

80% of support teams said they can work more efficiently when dealing with incidents using Statuspage. 

Key features of Statuspage

Should any outages occur, Statuspage enables you to keep your customers transparently informed, thereby strengthening trust. This helps you prevent a flood of support enquiries during an incident and allows you to communicate proactively with your customers and staff.

Status indicators

Decide for yourself which components of your service should be displayed on your page. This allows you to monitor the status of mission-critical tools on which your service relies, such as Shopify or Mailgun.

Focus on the performance of your systems

Use publicly available metrics to provide detailed insights into the performance of your systems. This not only creates transparency, but, in the best-case scenario, allows your customers to diagnose problems themselves without having to contact support.

Scheduled maintenance

Your users can subscribe to email or SMS notifications about planned maintenance to stay up to date. However, you can also provide information about planned maintenance without requiring a subscription. The notice will then appear right at the top of the page and be visible to all users.

Tailored status updates

Particularly if your customers use various services from you that are hosted on different infrastructures, status communications can quickly become confusing. With Statuspage, you can use target-group-specific pages to send updates specifically to only those users affected by an incident.

Customisation

From page layout to notifications – bring your own branding to your status page! With just a few clicks, you can get your own custom domain and reflect your brand design on your status page. Naturally, everything is built using responsive web design, so your page always looks professional, whether viewed on a smartphone or a tablet.

Third-party integrations and API integration

Statuspage offers one of the largest and fastest-growing networks of third-party components. Slack, PagerDuty, Zendesk – you can choose from over 150 components! Do you use a custom monitoring solution? No problem! With the REST API, you can update incidents using your own triggers.

Availability and Performance

Using Uptime Showcase and Public Metrics, you can provide historical availability data and real-time system data.

Incident Templates

In an emergency, when time is of the essence, it can be difficult to draft a notification for users from scratch. Instead, simply use the templates to prepare in good time.

We are your trusted Atlassian Platinum Partner

As an Atlassian Platinum Solution and Enterprise Partner, you’ll benefit from our extensive experience and best practices gained from numerous client projects. Put your trust in Communardo to set your projects on the path to success. We provide all services from a single source.

As an Atlassian Partner, we’re here to support you. If you have any questions or need assistance, please feel free to contact us.

You would like some advice

The three page types on Statuspage

If you want to notify your staff and customers about incidents, mass emails are no longer the right choice. However, an incident is often not relevant to everyone. You can therefore reach the right people by creating public, private and target-group-specific pages.

Statuspage Private Pages

Public pages

Communicate easily with visitors to your public pages to build trust before, during and after incidents.

Private pages

Provide your staff with a single source of information via your private status pages. The Jira Service Management integration allows you to display status information in real time on your service desk portal, helping to prevent duplicate IT tickets. This means your staff can see that you’re already working on a solution even before they’ve created a ticket.

Audience-specific pages

You may have VIP customers or staff who only work with a specific third-party service. In such cases, you can use audience-specific pages to flexibly tailor access and permissions to the requirements of the respective users.

We follow a structured process when advising on and implementing Atlassian Statuspage and other solutions. Thanks to our experience and tried-and-tested approaches, you can get started straight away within just a few weeks:

These are the next steps

  1. Free consultation

    During the appointment, we’ll discuss your current situation and what you’d like to achieve. It’s free and there’s no obligation!

  2. Offer

    Following your consultation, we will send you a no-obligation quote and information on the next steps.

  3. Implementation

    Together, we will agree on the specific workflow for the project. We will take care of coordinating and scheduling the necessary steps on your behalf.

  4. Go-Live

    Following an extensive testing phase, we will prepare everything for the go-live. This also includes training your users and administrators.

  5. Ongoing support

    We would also be happy to provide you with ongoing support in optimising your business strategy and are available to answer any questions you may have.

The team always manages to turn our requirements into creative and effective solutions. With their support, we have been able to optimise our internal processes and are now working even more efficiently.
Sascha Lange (Head of Software Development & Process Management) | vividabkk

FAQ

All plans include features for incidents, components, planned maintenance, incident templates, page analyses, component groups, basic customisation, REST API access, third-party components, integration with automation solutions, SSL, chat integration, Status Embed, the activity log and Twitter integration.

Yes, you can use the target group-specific pages to create customised status messages and notifications. 

No, the number of notifications is unlimited across all plans.

If you have a Startup, Business or Enterprise plan, Statuspage users can use SSO with Atlassian Access free of charge. 

Other services

Not only do we support you with the implementation and configuration of Atlassian Statuspage, but we also offer a wide range of other services.

Benefit from our comprehensive range of services covering all aspects of Atlassian products:

Get advice on Atlassian products and benefit from our wealth of experience at Communardo
Consultancy
To optimise your IT strategy, we analyse your licensing requirements
Licences
Practical training courses on digital collaboration and modern corporate communication
Training

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Ready to take the next step?

Arrange a personal, no-obligation consultation with our Atlassian sales experts.

Marlen Kaiser, Team Leader Customer Acquisition bei Communardo Software GmbH

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