Scroll Viewport for Confluence by K15t

There’s something weird happening in the Atlassian universe. Public-facing content on Confluence Cloud behaves as if it‘s from a different planet to Server.

This was observed by the newly formed subsidiary of a successful software company. They were unable to maintain the parent company‘s Server installations where they had been able to customize their product documentation on Confluence Server using apps they had built. Their apps unfortunately didn‘t work on Cloud. This derailed their mission to migrate to Atlassian Cloud. They needed a solution fast, as all other systems had already launched to the Cloud.

The Issues with Confluence Cloud The new, smaller team wanted to migrate from Atlassian Server to the Cloud for better installation and content maintenance.

However, there was one problem with the migration process. Confluence Cloud lacked the powerful customization features available through apps they‘d built to be compatible with Confluence Server. So, customizing the appearance of public-facing documentation was out of the picture. The team also didn’t want to be forced into using the standard Confluence theme So, they ended up staying with Confluence Server a bit longer, even though their other systems had already migrated to Atlassian Cloud.

Making Confluence Customizable and Discoverable with K15t Finally, hope came in the form of K15t’s Scroll Viewport for Confluence. It’s an app that instantly publishes Confluence Cloud content as a public-facing, customizable help center. Exactly what was needed by the team!

From Confluence to Help Center After deploying the app, the team moved their Confluence Server content to Confluence Cloud, organizing different app‘s content into separate spaces so that users would easily be able to locate each product‘s documentation with ease.

Coding-Free Customization The team was able to customize their help center via Scroll Viewport’s theme editor. From the look and feel of the help center to adding a custom domain, everything was on brand. They could also format individual pages and hide content that was not relevant to users.

The end result was a help center that was an extension of their main website. This created a seamless online help experience for their customers. The best part? None of this required any coding!

Expanded Help Center Functionalities The team’s brand-new help center could now moonlight as a customer support portal, thanks to Scroll Viewport’s customer support integration. Even if customers were unable to locate necessary information from the help center, getting their issues solved was only a click away.

Using Scroll Viewport allowed the team to use Confluence Cloud in the way they needed. Their help center allows for powerful collaboration amongst the team and for their users to easily locate the pro[1]duct information they need.