Introducing the User Picker Field in User Profiles for Jira - Microsoft Attributes Sync
In a typical workflow, an employee might create a Jira ticket on behalf of another person - often someone impacted by or who will benefit from the ticket’s resolution, or someone for whom more contextual user information is necessary to resolve the issue. Having access to that individual’s key attributes (such as department, role, or manager) is essential for resolving the issue efficiently and correctly in such cases.
Use Case: Viewing User Info for Better Issue Resolution
The Head of Finance, for example, creates a Jira ticket and assigns it to a Finance Manager to handle a marketing project launch budget. In order to resolve the issue and approve that budget, the Finance Manager needs to see the Marketing Project Manager's details, such as their department, office location, and manager of this “Affected User”. In this case, it’s important that this information is linked to the “Affected User” (the Marketing Project Manager), not just the reporter (the person who created the ticket).
The Solution: Referencing User Fields other than Reporter or Assignee
User Profiles for Jira - Microsoft Attributes Sync is designed to tackle this challenge. By selecting as a Reference User Field, the “Affected User”, you can automatically pull relevant data from Entra ID (Azure AD), such as contact details, department, and job position - specific to the “Affected User”, not the Reporter or Assignee.
Watch the Video to See how the App Works
Key Benefits
Data Integration: Keep user information accurate and up to date by automatically retrieving details from Entra ID (Azure AD), like contact details, job title, department, and more without manual updates.
Optimized Automation: Populate tickets with precise user details based on the selected reference field (“Affected User”), helping automation rules trigger exactly as intended.
Improved Efficiency: By automatically linking the right attributes to the right person, teams avoid redundant data entry and reduce the time spent searching for key information.
The User Picker field in User Profiles for Jira - Microsoft Attributes Sync ensures that ticket data is correctly tied to the right person. With seamless data syncing from Entra ID (Azure AD) and robust automation, you can save time and keep your teams focused on resolving issues faster.