Atlassian Confluence

Manage the knowledge in your company centrally in one place and accessible to all teams with Atlassian Confluence

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Confluence – Features and Use Cases

Get Confluence from Atlassian, a modern wiki software solution for collaboration within your organisation.

Confluence is primarily used for collaboration and knowledgemanagement within a company. In addition, thanks to its flexibility, Atlassian’s wiki software offers many other areas of application. These include, for example, the creation of intranet pages, ISMS or QM systems based on Confluence. It also offers extensive integration options with other Atlassian products such as Jira, Fisheye, Clover, Crucible, Bamboo or Crowd.

Thanks to the many language packs available, Confluence can be used in Spanish, Finnish, English or German, amongst other languages. These language packs can also be further expanded.

What is Confluence? – A quick guide

Our colleagues at Scolution provide insights into Atlassian’s knowledge management.

Your advantages when working with Confluence

You have questions
Secure your knowledge sustainably in the company with Confluence

Ensure your company’s knowledge is retained in the long term and make it easier for staff to find information:

Avoidance of duplication of work

Single Source of Truth

Collaborate from anywhere thanks to a web-based solution

Fast familiarisation of employees

OnPremise or in the cloud

Joint editing of content and documents

We are your strong Atlassian Platinum Partner

Communardo ist Platinum Solution Partner und Platinum Solution Partner Enterprise

As an Atlassian Platinum Solution Partner and Cloud Migration Specialised Partner for EMEA, you can benefit from our extensive experience and best practices gained from numerous client projects. Put your trust in Communardo to set your projects on the path to success. We provide a one-stop shop for all your needs.

As an Atlassian Partner, we are here to support you. If you have any questions or need assistance, please feel free to contact us.

You would like advice

What distinguishes Confluence from other wikis

Integrated and automatic versioning of your documents with Confluence

Automatic versioning of documents and content

Confluence offers integrated and automatic versioning of both content and documents. When a page is edited, a new version is automatically created. The individual versions can then be compared using the page history. New, deleted or edited content is highlighted in colour during the version comparison. This makes it immediately clear what differences exist between the individual versions.

You can also easily restore an older version. Attached documents are also automatically versioned in Confluence. To do this, simply upload the revised file with the same name. Thanks to the Companion App, you don’t even need to save the file locally; you can upload it directly without creating a local copy.

Custom page templates

Use Confluence’s page templates for quick and standardised formatting of new pages. Whether it’s product requirements, meeting notes or marketing plans, using a pre-formatted template saves you time and improves the quality of your content. You can define both global and department-specific templates. You can design these templates not only with text, but also with images, videos or GIFs.

Confluence comes with a wide range of templates as standard. This means you don’t necessarily have to create your own templates; you can simply use Confluence’s built-in templates. You can find an overview of the included templates here. You can then create your own template just as you would a normal page, even without administrative rights.

Use the Confluence page templates for quick and standardised formatting of new pages
Achieve better communication and faster results with Atlassian Confluence

Collaborating on Confluence content

With Confluence, you can take collaboration to a whole new level. Work together as a team on pages – simultaneously and in real time. See what other users are currently working on and invite users to collaborate directly from within Confluence. This enables better communication and faster results.

Confluence also lets you use comments and inline comments. This works on both pages and attached files. Give quick feedback exactly where it’s needed, so your team knows exactly what you mean.

Comprehensive permissions

Confluence offers a comprehensive permissions system. You can restrict editing and access on a per-area basis. This is even possible for individual pages. To do this, you can use groups or users that you either manage locally or integrate from a connected AD.

If you wish to make individual areas publicly accessible, this is also possible. This allows you to use Confluence as online documentation for your products or applications. You can restrict this to specific areas so that all other content remains visible only internally.

Individually limit the editing and access of your documents per area with Atlassian Confluence
Atlassian Confluence offers a modern and clear user interface

Easy to use thanks to a modern interface

The user-friendliness of applications is a crucial factor in their acceptance by staff. Complicated or confusing software often leads to staff being reluctant to use it.

Atlassian Confluence, on the other hand, offers a modern and clear interface. This makes it very easy for new users to get started. The user-friendly and clear structure of the functions is a major advantage of Confluence and simplifies its introduction into your organisation.

What features does Confluence offer?

Atlassian’s wiki offers a wide range of features. Thanks to customisable integration, it can be tailored precisely to your business. In addition to its clear user interface, there are other important features that make working with Confluence easier:

  • Blogs
    Share news via blog posts in Confluence

  • Create
    a page Create pages quickly and easily with the WYSIWYG editor

  • Roles and permissions
    Comprehensive permissions model to control access

  • Tasks
    Manage tasks directly in Confluence

  • Notifications
    Receive email notifications about changes

  • Cloud or On-Premise
    You decide where your data is stored

  • Export
    Export Confluence pages to Word or as a PDF

  • Comments
    Comment and mention functionality available in Confluence

  • Mobile apps
    Mobile access via a native app on a smartphone

  • Integration with Jira
    Confluence integrates seamlessly with Jira

  • Attachments
    Attach and edit any files

  • Customisation
    Customise the layout of Confluence to suit your company

  • Versioning
    Automatic versioning of content and files

  • Full-text
    search Search even through documents attached to Confluence

  • Add-ons
    Additional features can be added via add-ons

  • Languages
    Choose from over 20 languages

What extensions does Confluence offer

Social intranet solution

Thanks to its features and additional add-ons, Confluence can be used entirely as a social intranet for the company. Social communities, comprehensive staff profiles, events and a notice board are just a few examples of the extended applications of Confluence as a social intranet.

An important feature here is often the expert search function. This allows you to quickly find the right contact person for a specific question. And with the integration of a chat client, you can message the relevant colleague directly.

ISO 9001 Quality Management with Confluence

Quality management is a key factor in the success of many companies. ISO 9001 certification is an important way of demonstrating this to customers.

Responsibilities, accountabilities, structures and workflows must be documented in process and procedure manuals, and changes must be versioned. Confluence assists with the technical implementation and provides all employees, whether in the office or on the production floor, with access to quality management documents and content.

Modern e-learning platform

Training existing staff and onboarding new employees is a key priority for many companies. With Confluence, you can offer your own courses and training programmes to staff in digital format.

An e-learning platform ensures maximum flexibility in terms of time and location. Ultimately, you save money and guarantee consistent quality in training and induction. Furthermore, there is no limit to the number of participants per course, and learning progress can be monitored centrally.

Agile requirements documentation

Whether you work in an agile way or want to create specifications and requirements documents, Confluence gives you flexibility. Depending on your methodology, you can manage your documentation in Confluence and easily link it to Jira tickets as needed. This ensures developers always know exactly which requirement the task relates to.

You can even setup entire approval processes for the content, thereby restricting access to the requirements. Only start development once the requirements have been approved by the customer.

Introduction to Confluence

In this video recording, our colleagues at Scolution demonstrate the first steps for users. Our certified Atlassian consultants will help you get started with Confluence.

Feel free to book a training session. The benefits for you:

  • Learn from certified trainers
  • High-quality training materials
  • On-site or remote
  • Includes a certificate of attendance
To the training programmes

How can Confluence be used?

Cloud-based

  • Minimal effort required to set up Confluence Cloud
  • Free for up to 10 users
  • Choose from Standard, Premium and Enterprise packages
  • Take advantage of cloud security
  • Save on expensive server costs as your site is hosted

Scalable via data centres

  • One-year licence, including maintenance
  • Can be tailored to your business’s specific needs
  • Complete control over your environment
  • Disaster recovery with support from Atlassian
  • Active-active clustering for high availability

FAQ

Confluence is a software tool designed to optimise knowledge sharing within an organisation. It can be used for knowledge and document management. It is also suitable for collaborative work and can be used as an intranet. Confluence can be integrated with other Atlassian applications, such as Jira or Trello. To expand its functionality, apps can be installed from the Atlassian Marketplace.  

Confluence is suitable for teams across all departments. It helps you manage knowledge within your teams and across the organisation as a whole, and make it accessible to everyone. For example, you can populate your Confluence with guides, meeting notes, minutes and so on.

The free version of Confluence Cloud can be used free of charge for up to 10 users and up to 2 GB of storage space. We would be happy to advise you on which plan is best suited to your business during a free initial consultation. 

Confluence has a simple and clear structure. The sections are located at the top level. Each section consists of a home page and any number of additional pages. Confluence also features a built-in blog. You can use the blog function to write announcements, news items or updates and share them within the company. Confluence also includes a directory of staff members. 

Further services

We don’t just help you with the implementation and configuration of Confluence; we also offer a wide range of other services.

Take advantage of our comprehensive range of services for Atlassian products:

Let us advise you on Atlassian products and benefit from our many years of experience at Communardo
To optimise your IT strategy, we analyse your licence requirements
Practical training for digital collaboration and modern corporate communication

Experiences and successes of our customers

Social intranet at Nidwaldner Kantonalbank

Confluence and the Linchpin Intranet Suite offer a modern solution for a social intranet. Personalisation ensures active employee engagement.

Social intranet at Nidwaldner Kantonalbank

Would you like a bespoke quote for Confluence for your business?

Then get in touch with us. Arrange a personal, no-obligation consultation with our Atlassian Sales Experts.

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