Many companies face the challenge of managing fragmented processes, confusing tools and the considerable effort involved in coordination. The result: wasted time, rising costs and frustrated teams. The Service Collection provides the solution – centralised, scalable and easy to use.
The apps in the Service Collection
Jira Service Management
With Jira Service Management, teams can manage IT and customer requests quickly and in a structured way – ideal for internal processes and collaboration with colleagues.
Customer Service Management
The app combines intelligent AI features with human expertise to resolve enquiries more quickly and improve collaboration between support, development and business teams. This enables you to create a seamless customer experience – ideal for external use.
Assets
With Assets, you can keep track of all your IT and business resources – from devices and software to contracts. Simple, structured and always up to date.
Everything is seamlessly integrated with Jira and Jira Service Management.
Rovo
Rovo Agents help your staff complete tasks more quickly, make more informed decisions and make the most of the knowledge within your organisation – around the clock.
With the Service Collection, you can evolve your service from isolated, stand-alone solutions into a seamless, integrated experience that spans the entire customer journey. The result is clearly structured processes and a service that can be flexibly adapted to new requirements.
Central platform
All service requests in one place - no more isolated solutions.
Increased efficiency
Automated workflows save time and reduce manual work.
Scalable & flexible
Grows with your company and adapts to your processes.
Seamless integration
Perfect connection to Atlassian tools and your existing IT landscape.
Transparency for all
Clear overview for teams and management - anytime and anywhere.
With the Service Collection, you get a powerful suite of seamlessly integrated apps and intelligent agents – for more efficient collaboration in service delivery. It includes Jira Service Management, Customer Service Management, Assets and the Rovo agents for service processes.
Customers with an active Jira Service Management licence will be automatically migrated to the Service Collection – at no extra cost. We’d be happy to guide you towards the right service solution. Simply sign up for a no-obligation consultation or a bespoke quote – we look forward to hearing from you.
Who is the Service Collection suitable for?
- IT Operations & Infrastructure
For more stable services and consistent workflows - IT Support & HR Technology
For faster query handling with AI support - Customer Service Teams
For modern, AI-first customer support - Organisations with highly distributed teams
For consistent processes and a better user experience
Benefits for your company
Our offer as a partner
We can help you get started with the Service Collection – from implementation to optimisation:
- Analysis of existing service structures
- Licensing advice, cost model and roadmap planning
- Design and development of a unified service portal
- Migration of existing Jira Service Management instances
- Deployment of Rovo agents and automation scenarios
- Training for IT, HR and support teams
Ready for modern, AI-powered service management?
What the Service Collection offers you
The central solution for efficient service management
- Create and manage
tickets with ease For IT, HR or customer enquiries – all in one place. - Automated workflows
Speed up service processes and reduce manual work. - Monitor
custom SLAs Flexibly adapt and comply with service level agreements. - Prioritisation & Assignment
Organise enquiries efficiently and assign them to the right teams. - Integrated
knowledge base Share knowledge and enable self-service for employees. - Cross-team collaboration
: IT, HR and other departments work together seamlessly. - Reports & Dashboards
Keep an eye on key performance indicators and make data-driven decisions. - Change & Incident Management
: Manage IT changes and incidents securely.
The new generation of customer support – AI-powered and efficient
- Resolve
customer enquiries faster Automatic routing to the right support agent. - Self-service with an AI chatbot
: customers get answers instantly – round the clock. - Seamless collaboration
: Support, Development and IT work hand in hand. - Reduce
support costs By automating repetitive tasks. - Optimised customer experience
Humans and AI complement each other for maximum service quality. - Full transparency and context
All relevant information for quick decisions.
Your tool for transparent asset management
- Record and manage
IT assets: centrally document laptops, servers, software and more. - Visualise
relationships between assets For example: Laptop belongs to employee X. - Track
lifecycles Keep track of devices and contracts throughout their entire lifecycle. - Automatic linking to tickets
Link assets directly to service requests. - Keep
inventory and stock up to date No more outdated lists – everything in real time. - Generate
reports and analyses Evaluate the usage and status of your assets at any time. - Link
change and incident management Link changes and incidents to the affected assets.
Smart AI assistants for maximum efficiency
- Prioritise and process
enquiries Efficient support for daily service and support processes. - Resolve
incidents AI-powered assistance with troubleshooting. - Generate and provide
knowledge Automatic creation and distribution of relevant information. - Automated suggestions for solutions
AI analyses enquiries and suggests appropriate steps. - Intelligent search
Find relevant information and assets in seconds. - Teamwork Graph
Connects people, processes and knowledge for greater transparency. - Reduction of duplication
AI identifies redundant tasks and avoids unnecessary steps.
Service Collection - Functions and prices
Do you have any questions or would you like some advice from us?
We’re happy to answer any questions you may have. Simply use our contact form.
Your contact person
Andreas AdlerTeam Leader License Sales
- Kleiststraße 10a, 01129 Dresden
- Tel: +49 351 850 33 256
- anfrage@communardo.de