Technical Support Specialist (B2B Saas) (m/f/d) for Elevatic

We are looking for a Support Engineer who enjoys solving complex technical issues and working directly with customers in a SaaS environment.

You will be supporting our customers across Cloud and Data Center setups, helping them troubleshoot issues, configure solutions, and get real value from our products.

Important: This is a highly customer-facing role — you will work with customers daily in English.

Elevatic is a specialized SaaS B2B vendor within the Atlassian ecosystem, dedicated to enabling the collective intelligence of modern organizations. Our 65-person team is transitioning from standalone apps to integrated Solution Suites across Knowledge & Work, Developer Experience, and Service Management. We architect the intelligent systems that turn fragmented data into actionable workflows, helping global enterprises work smarter through AI-ready, Forge-native solutions.

Our main offices are in Dresden, Zurich and Tirana and we offer hybrid and remote positions across Europe. A further location of employment is Amsterdam.

What You Will Do

Handle support tickets end-to-end (analysis → solution → follow-up)
Troubleshoot technical issues in SaaS and on-prem environments
Work directly with customers via tickets and occasional calls
Reproduce bugs and collaborate with Engineering on fixes
Support customers with configurations, integrations and migrations
Document solutions and improve internal knowledge base

What you need to bring (must-haves)

You bring 2+ years of experience in customer-facing technical support in B2B SaaS
You enjoy troubleshooting and digging into technical problems
You have hands-on experience with Jira / ticketing systems
You understand cloud or data center environments
You communicate confidently in English, German is a plus
You are a customer-focused team player who thrives in fast-paced environments

We are a healthy, growth-oriented company in which the further development of employees plays a central role. At Communardo, cross-functional, high-performance teams and often genuine friendships are formed. We live and shape our digital workplace together, never forgetting the individual needs. Maximum flexibility, true family-friendliness and diversity ensure that all employees and applicants receive the same opportunities and support. In addition to fair and performance-based compensation, exciting projects make sure that you enjoy your work!

The Communardo Benefit Configurator also offers the opportunity to make your very own choice from a large selection of benefits within the framework of a personal benefit budget.