It’s been a long road for User Profiles for Jira already. Initially published as sister-product to the best selling app User Profiles for Confluence back in 2014, a lot of customers that use and love the app gave us valuable feedback. This helped us a lot in deciding which next steps to take for the product.
So today we are proud to present a new major version of our User Profiles for Jira app.
Besides plenty of small improvements, it comes with a useful new feature – for Jira Service Desk!
Let’s walk through the latest version:
So what’s new in User Profiles for Jira 2.1?
Enhance Jira Service Desk customer as Jira agent
Do you want to enhance the capability of your Jira Service Desk agents to make them even more efficient than they already are?
With User Profiles for Jira 2.1, your agents can now add information like phone number, company, department, etc. to your Jira Service Desk customers. This works in the same way it does with internal Jira users! No need to teach everything all over again. Simply choose the customer, edit the profile and fill in the predefined fields.
We have fixed a bug that caused high load on big Jira systems when synchronizing from LDAP. This bug was reproducible on large Jira systems, the place where no one wants high resource usage.
Better synchronization of Active Directory Profile Pictures
Looking at your picture from LDAP that is now stretched to the Atlassian format is not a good feeling and we know that. This won’t happen with version 2.1 anymore!
Click to call customers directly from the Hover Card
Ever struggled to find a phone number in a Jira Service Desk ticket with multiple comments? With the latest version of User Profiles for Jira, you can directly click on the number that you or your colleague has added to the Service Desk customers profile before. The app will automatically open the softphone on your computer and dial the number for you. Convenient and time-saving, right?