In our support portal, you’ll find documentation for each product as well as the help desk to raise issues to solve arising problems of all kind. Our support team is dedicated to answering your questions quickly and profoundly.
Awesome support and communication interactivity! Thanks again.
I received prompt, detailed and helpful answers. Thanks so much!
Thanks – very fast and clear instructions
I am very pleased with the support!
Worked like a charme, thanks a lot!
Would you like our support without having an individual quotation in mind? Perhaps you have a problem or question involving our partner products from Atlassian or Microsoft? Do you have questions about one of the apps we provide? Then the Service Card is the quick and easy way for you!
- Answers to all sorts of functional questions to do with our supported products
- Support concerning technical problems (failures, error messages, investigation of logs or performance problems)
- Help with setting up your configuration
- Support for minor modifications
Products covered under the Service Card
- All products provided by Communardo or Communote (apps, plugins, add-ons)
- Atlassian Confluence, Jira, Jira Agile, Stash, Bamboo, as well as selected apps for these
- Microsoft Sharepoint, Nintex, Microsoft 365, as well as selected apps for these
- IBM Connections, Trilog ProjExec, and additional selected add-ons
How to purchase the Service Card
You can purchase through our online shop. During the shopping process, you’ll be able to select the amount of hours you’d like to purchase. As soon as the purchase has been complete, we will contact you within 1-2 working days (in any case, not later than 5 work days). Subsequently, we will support you in finding a solution up to the amount of time set in the hours allocated. Any hours that aren’t used can then be used within a three-month period for other queries you may have.
NOT included with the Service Card
- Complex analysis and concepts
- Any project that requires longer than 16 hours
Please contact us for an individual quotation to help you in such cases! Find the form below.